DO YOU OFFER FREE SHIPPING?
Yes, we offer Free Shipping on all U.S. orders.
U.S. orders are shipped via USPS or UPS to ensure delivery 2-8 business days (starting with the first business day when the order was shipped).
WILL MY ORDER REQUIRE A SIGNATURE ON DELIVERY?
All orders over $1500, will require a signature upon delivery.
HOW DO I KNOW THAT MY ORDER HAS BEEN SHIPPED?
You will receive a shipment notification e-mail once your order has shipped. The e-mail will contain the tracking information as well as a link to track your package online.
NOTE: If not in your Gmail Primary Inbox, please check your Gmail Promotions Tab for the Shipping Confirmation email.
DO YOU SHIP TO PO BOXES OR APO/FPO ADDRESSES?
No, we do not offer shipping to PO Boxes APO/FPO addresses.
DO YOU SHIP INTERNATIONALLY?
No, we do not offer international shipping.
DO YOU SHIP TO MULTIPLE ADDRESSES?
Currently, we only ship to the address that is specified on your order.
WHAT IS YOUR RETURN POLICY?
We want you to be satisfied with your purchase. We will issue a return for an item within 30 days of receipt if it is in original condition and with tags attached. Refunds for all transactions will be issued to the original form of payment.
Please note, we only process returns that were purchased via the online store. Due to security constraints, we cannot reimburse you for an amount greater than your purchase amount.
WHERE & HOW SHOULD I SHIP MY RETURN?
In order for us to process your return as quickly as possible, please:
- Please request a return by sending us the following information via the Email Form on the Contact Us page:
- Order #
- If your order contained more than one item, please specify which item you would like to return
- Reason for return
- Upon receipt of your return request we will send you a Return Notification email with the pre-paid Return Label. NOTE: If not in your Gmail Primary Inbox, please check your Gmail Promotions Tab for the Return Notification email.
- Pack the items you're returning
- Print your Return Label and attach it to the package. Cover any existing shipping labels
- Give the package to the carrier identified on the label
WHEN WILL MY CREDIT CARD BE REFUNDED?
Transit time back to the warehouse may take up to 8 business days. You will receive an e-mail once your return has been received & processed.
Once your return is processed, please allow 1-2 weeks for your refund to appear on your bank account (depending on your financial institution).
If we have not answered your question, please Contact Us.